People often ask me ‘What do you consult on?’ Wrong question. I don’t have a pat ‘5-Step Process’ or a ‘toolbox’ to sell.

My answer is always, “tell me about you, your services, your goals and your values”. That’s because this is about you and the people that you serve. And if your issue is outside my expertise, I’ll tell you then and there.

As a consultant, I’m here to help you improve and develop key aspects of your organisation. If something’s not working, I’m the one to see. I’ll work directly with your staff, leadership groups, stakeholders and patients/clients. I’ll observe your day-to-day operations, I’ll listen carefully and I’ll recommend strategies you can actually use, backed up with real data.

My strategies and approaches have been shown time and again to improve the outcomes that matter most – the ones that my clients value.

Working with me is not for the faint-hearted. I work with great organisations and organisations that really want to become great.

If you’re looking for a tame consultant who will write you another turgid and tedious report that will look great collecting dust on a shelf, you should look elsewhere. If you want someone to provide a convenient ‘external review’ to justify an unpopular or inevitable management decision that’s already been made, there are others in that niche market you could hire.

But if you’re truly motivated to get stuff done, find out how your services are really functioning, discover how great your service could be and turn around the culture of your organisation, there’s no time like the present. We should talk.